Q - When I installed KnowItAll, I saw a message "You have articles to import.  Do you want to import them now?"  What does that mean?

A -These are the articles that were shipped with your KnowItAll.  It is a quick way to get started with KnowItAll and they are useful to your company.  If you do not want these articles, simply answer "No" and the process will continue.  If you want them, answer "Yes" and they will be imported.

Q - Can I attach a document to the article instead of having to type it in?

A - Yes. To attach a document to a KnowItAll article, you simply click on the paper clip icon next to the attachment field.  This brings up a folder and document listing that you can then find and attach your document to.

Q - Can I attach a link to a web site address to an article?

A -Yes.  There are two ways to link a web address to an article; either entering the web address into the web address field or just typing it in the text and use the ctrl button to access it.

Q - Can I export an article and then send it by email?

A - Yes.  You can export an article by clicking on the "export" button.  This creates an email with two files attached to it.  These files can be saved to disk upon arrival at the destination and then you can use the "import" button from the main screen to import these files into your system.  If the sequence number and the title are identical, KnowItAll will update the record, but if they are different, KnowItAll will append the new one to the end of the file.

How To Videos

Adding an Article w/o solution Adding a New Contact Adding a New Article How to Use Standard Search Option Additional Search Options - Part 1 Additional Search Options - Part 2 How to Attach an Existing Document Create and Link a New Document How to Email a Contact

How to Email a Solution How to Link a Web Address How to Scan and Link Documents How to Set Up Topics How to Use the Notification Feature How to Use the Review Feature How to Use Security Features How to Use Drag and Drop How to Import Files and Folders